Responsible Gaming at Kachingo

Our safer gambling commitment

Kachingo builds affordability and interaction checks into the account lifecycle rather than bolting them on afterwards. Our safer gambling team reviews play patterns daily and reaches out directly when deposit velocity, session length, or late-night activity moves outside a customer's established baseline.

Staff who handle customer contact complete accredited safer gambling training before they are given account access, and refresher assessments every twelve months. Nobody at Kachingo is rewarded on deposit volume, and our retention communications exclude any customer displaying markers of harm.

We do not send bonus offers, reactivation emails, or SMS promotions to anyone who has requested a break, completed a self-exclusion, or told us they are experiencing difficulty. That suppression is permanent unless you personally ask us to reverse it after your exclusion period ends.

Tools available in your Kachingo account

Deposit limits can be set daily, weekly, or monthly from the Safer Gambling panel in your account settings. Reductions apply the moment you confirm them; increases are held for a 24-hour cooling-off window and require a second confirmation, in line with UKGC requirements.

Loss limits, single-wager caps, and session reminders work alongside deposit controls. Reality checks can be scheduled at 15, 30, or 60-minute intervals and will interrupt play with a summary of time elapsed and net position for that session.

Time-out periods of 24 hours, one week, one month, or six weeks are available with immediate effect. Self-exclusion runs for a minimum of six months up to five years, closes your Kachingo account, removes you from all marketing databases, and cannot be lifted early under any circumstances.

If you want a broader block, GAMSTOP covers every operator licensed to serve Great Britain, including Kachingo, from a single registration. We also recommend device-level blocking software such as Gamban or BetBlocker as an additional barrier.

Recognising when play stops being recreation

Chasing losses is the most common early signal. If a session that was meant to last twenty minutes keeps extending because you want to get back to level, the decision is no longer being made by you — it is being made by the deficit.

Other indicators include gambling with money set aside for rent, council tax, or childcare; hiding statements or transaction histories from a partner; borrowing to fund play; or feeling irritable and restless on days you cannot access your account.

Sleep disruption, missed work, and withdrawal from people you normally see are behavioural changes worth taking seriously. Kachingo would rather you close your account and return in a year than continue playing while any of these apply.

Protecting under-18s

It is a criminal offence in the United Kingdom for anyone under 18 to gamble. Kachingo verifies age and identity before a first deposit is accepted and before any withdrawal is released, and accounts that fail verification are suspended with stakes returned.

If a minor accesses gambling through a household device, any winnings are forfeited and the account is closed permanently. Parents and guardians should use filtering tools such as Net Nanny or the parental controls built into iOS and Android, and should avoid saving payment credentials on shared devices.

Getting independent help

Support in the UK is free, confidential, and available without any referral from us. Talking to a trained adviser early is considerably easier than doing so after debts have accumulated.

You can also ask your GP for a referral to an NHS Gambling Clinic, and Citizens Advice can assist with the debt side of the problem separately from the behavioural side. Kachingo will supply your full transaction history on request to support any application for help or financial review.

Where to find help

• GamCare National Gambling Helpline — 0808 8020 133, free and confidential, 24 hours a day
• GAMSTOP — gamstop.co.uk, one registration blocks every GB-licensed operator including Kachingo
• Gordon Moody and the NHS National Gambling Support Network — residential and clinical treatment referrals
• Kachingo Safer Gambling Team — reachable via live chat or the Safer Gambling panel in your account