Contact the Kachingo Support Team

Who to reach out to

Every message sent to Kachingo lands with the same support team, whether the question is about a deposit that hasn't shown up, the wagering on a bonus, or setting a limit on the account. Players across the United Kingdom are welcome to write in English; the team also handles Spanish, Portuguese and French. There is no need to work out which department to pick — describe the situation in your own words and the right agent will take it from there.

Email and the contact form

The quickest route for anything account-related is the contact form on this page, or a note to email support. Include the name on the account and, where it is relevant, the date and amount of the payment you are asking about. Please never send passwords or full card numbers — no agent will ever ask for them.

If your question touches on a withdrawal, it is worth knowing that standard UK verification comes first: photo ID plus proof of address, checked before the first payout. Having those documents ready usually saves a round of back-and-forth.

What to expect

Email replies are handled in the order they arrive. Verification checks are typically processed within 24 to 72 hours, so if you have just uploaded documents, that is the window to keep in mind before chasing.

Many of the most common questions — bonus terms, accepted payment methods, how to set deposit and loss limits — are already answered in the FAQ section below, often faster than waiting on a reply.

Responsible gambling

If you want a time-out, a reality check or self-exclusion, say so directly in your message and it will be actioned as a priority. Kachingo is licensed by the UK Gambling Commission and registered with GamStop. Gambling is for players aged 18 and over.